In 2018, in order to implement General Secretary Xi Jinping’s instruction spirit of “making great efforts to deliver a world-class expo”, the Shanghai Municipal Commission of Commerce took the lead in implementing the urban business travel service project “Shanghai Expo Smart Service” to secure business travel service during the first China International Import Expo. The project aims to focus on the business travel service needs of exhibitors to complete the exhibition. The city launched a series of business, travel, cultural and sports activities. The website, city guide (manual), mobiles apps, WeChat and voice centers are used as carriers to provide urban business travel advisory services and guidance featuring “food, accommodation and transportation” and “entertainment, shopping and touring”. By providing convenient and efficient consulting services and tools for exhibitors, we will showcase the warm city image of Shanghai to the world.

“Shanghai Expo Smart Service” serves as a portal platform for urban services, introducing various resource links, enriching various information and providing yellow-page guide services for exhibitors. The platform covers the resources of 24 units including the Municipal Commission of Commerce, Shanghai Municipal Administration of Culture and Tourism, Shanghai Municipal Transportation Commission, Shanghai Municipal Administration of Culture, Radio Broadcasting, Film and Television, the railway, the airports, and the major platform companies such as DianPing, Ctrip, and AutoNavi. Through “Shanghai Expo Smart Service”, users can quickly learn about Shanghai, integrate into Shanghai’s life, and enjoy the convenience and comfort brought by urban services. In addition, in order to meet international requirements, the platform features outstanding multilingual services. “Shanghai Expo Smart Service” provides voice service centers in five languages, and online multilingual translation services from mobile Tencent translators.

“Shanghai Expo Smart Service” is a powerful service platform born with the construction of Shanghai as an international convention and exhibition capital. It integrates services for exhibitors and industrial surveys. It not only provides quality service guarantee for CIIE, but also provides new impetus for accelerating the construction of Shanghai as an international convention and exhibition capital.

“Shanghai Expo Smart Service” is operated by Shanghai Commerce Administrative Affairs Center.

The website address:www.shanghaiexposs.com

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